1. Introduction
This Privacy Policy explains how MYCRANE DMCC collects, uses, discloses, and protects your personal data
when you access or use auction.my-crane.com (“Website”).
By using our Website, you consent to the practices described in this Policy.
2. Information We Collect
We collect the following types of personal data:
- Contact Information: Name, email address, phone number, and postal address.
- Identity Verification: PAN, GSTIN (where applicable).
- Account Information: Username, password, preferences.
- Transaction Information: Bidding and payment history.
- Technical Information: IP address, browser type, device details.
- Cookies and Tracking: Information about your interactions with the Website.
- Communications: Messages with our team or with other users.
3. How We Use Your Information
We use your personal data for these purposes:
- To create and manage your account.
- To process transactions and facilitate auctions.
- To verify your identity and prevent fraud.
- To provide customer support.
- To comply with legal and regulatory requirements.
- To send you service-related communications.
- To improve and secure our Website.
- To send you optional marketing communications (you may opt out at any time).
4. Sharing of Your Information
We may share your data with:
- Other Users: To complete transactions (e.g., sharing delivery information).
- Service Providers: Payment processors, hosting services, couriers, and analytics providers who help us operate the Website.
- Legal Authorities: When required by law or to enforce our Terms.
- Business Transfers: In case of a merger or asset sale.
We do not sell your personal data.
5. International Transfers
Your data may be processed and stored in countries outside your own, including India, KSA, and the UAE.
Where applicable, we implement safeguards to ensure your data is adequately protected.
6. Data Retention
We retain your information for as long as necessary to:
- Provide services to you.
- Comply with legal, tax, and regulatory obligations.
- Resolve disputes and enforce our agreements.
Afterward, your data will be securely deleted or anonymized.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Enable Website functionality.
- Understand user behavior.
- Personalize your experience.
- Deliver relevant content and marketing.
You can control cookies through your browser settings. For more details, see our
Cookie Policy.
8. Your Rights
You have the right to:
- Access your personal data.
- Correct or update inaccurate data.
- Request deletion of your data.
- Object to or restrict processing.
- Withdraw consent (where applicable).
- Request data portability.
To exercise your rights, please email
auction@my-crane.com.
We may require verification of your identity.
9. Data Security
We take appropriate measures to protect your data, including:
- Encryption of sensitive data.
- Secure servers and infrastructure.
- Access controls and internal policies.
However, no method of transmission over the internet is completely secure.
10. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors.
If you believe we have inadvertently collected such data, please contact us.
11. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our Website.
Material changes will be notified via email or prominent notice.
